Legal
Privacy Policy
We care about your privacy. This policy explains which personal data we may process, why we process it, how long we keep it and which rights you have under the GDPR.
Controller
The controller for this website is Glowww (SNC), with registered office at Lepelstraat 35/a, 3800 Sint-Truiden, Belgium and enterprise/VAT number BE 0507.859.633. For privacy questions, contact mail@svenpeeters.be.
Which data we process
- Messages you send us: your name, email address and the content of your message.
- Technical data: basic server logs and security information such as IP address, browser type, visited pages, timestamps and error logs.
- Preference data: choices you make on the website, such as a cookie preference if a banner is enabled.
- Accommodation and route data: public or third-party information used to build the website, not personal traveller profiles.
Why we use this data
- to answer questions or requests you send us;
- to operate, secure and improve the website;
- to detect and fix technical problems;
- to respect your cookie or privacy choices;
- to comply with legal obligations when they apply.
Legal basis
Depending on the context, we process data based on your consent, the performance of a request you make, our legitimate interest in running and securing the website, or a legal obligation.
Sharing data
We do not sell personal data. We only share data where necessary with service providers who help host, secure, analyse or maintain the website, or with authorities when legally required.
Third-party websites linked from Le Tour & Séjour have their own privacy policies. Their processing is outside our control.
Retention
We do not keep personal data longer than necessary. Messages are kept for as long as needed to handle the request. Technical logs are kept for a limited period needed for security, debugging and operational continuity, unless a longer period is legally required.
Security
We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access and accidental disclosure.
Your rights
To exercise these rights, contact mail@svenpeeters.be. We may ask for information needed to verify your identity before handling the request.
- the right to access your personal data;
- the right to correct inaccurate or incomplete data;
- the right to request deletion;
- the right to restrict processing;
- the right to object to certain processing;
- the right to data portability where applicable;
- the right to withdraw consent at any time.
Complaints
If you believe your data has not been handled correctly, you can contact us first. You also have the right to lodge a complaint with the Belgian Data Protection Authority, Rue de la Presse 35, 1000 Brussels, Belgium, or via www.dataprotectionauthority.be.
Changes
We may update this privacy policy from time to time. The latest version is the version published on this page.
Last updated: June 2026
We use Google Analytics only if you agree, to understand which Tour planning pages are useful. No advertising cookies.